O'Reilly logo

Architecting the Industrial Internet by Carla Romano, Robert Stackowiak, Shyam Nath

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Field Service Management (FSM) application

We are familiar with the CRM applications such as Salesforce.com, Siebel, or Oracle Service Cloud. These are applications primarily for customer service and support for the sales or the call center professionals. When dealing with companies with complex and large physical assets, customer service is no longer restricted to call centers. There are field technicians who travel to the location of the assets or work out of the maintenance depots. To meet the needs of these calls of services, we need field services applications for CEMENTrack Inc. There are an estimated of five million field technicians in the US overall. Their primary job is to install, fix, and service the machines and equipment. CEMENTrack ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required