Architecting the Industrial Internet

Field Service Management (FSM) application

We are familiar with the CRM applications such as Salesforce.com, Siebel, or Oracle Service Cloud. These are applications primarily for customer service and support for the sales or the call center professionals. When dealing with companies with complex and large physical assets, customer service is no longer restricted to call centers. There are field technicians who travel to the location of the assets or work out of the maintenance depots. To meet the needs of these calls of services, we need field services applications for CEMENTrack Inc. There are an estimated of five million field technicians in the US overall. Their primary job is to install, fix, and service the machines and equipment. CEMENTrack ...