February 2015
Beginner to intermediate
576 pages
16h 15m
English
Content preview from Big Data Analytics
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78 • Big Data Analytics
• Do customers who speak Spanish dier from those who do not?
• Do callers who hang up early call back?
• How do the customers who hang up and call back dier in obtaining
a successful resolution from those customers who do not hang up?
How do they dier in how much time they stay on the phone?
Skillful data analysis will push this line of investigation further, compar-
ing call center results to any possible precursor and follow-up behaviors that
tie to customer retention and the costs of keeping or losing the customer.
In our example, we will simplify our analysis and just ask what the over-
all percentage is of customers ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.