Book description
Fundamentals of Performance Technology is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions, and perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field.
Table of contents
- Cover Page
- Dedication
- Title Page
- Copyright
- Contents
- List of Figures
- List of Tables
- List of Exhibits
- List of Case Studies
- List of Performance Support Tools
- Acknowledgments
- Foreword—The Practice of Performance Improvement
- Foreword—Fundamentals of Performance Technology
- Foreword—Performance Improvement Interventions
- Introduction
-
SECTION 1: PERFORMANCE IMPROVEMENT AND THE PERFORMANCE IMPROVEMENT/HPT MODEL
-
1: Overview of Performance Improvement
- Performance Improvement: Precursors
- Performance Improvement: Definition and Scope
- Performance Improvement: Key Terms
- Performance Improvement: Key Concepts
- Performance Improvement: Foundations
- Performance Improvement: Leading Contributors
- Performance Improvement: Prominent Early Leaders
- Multidisciplinary Collaboration
- Performance Improvement: Emerging Trends
- PERFORMANCE SUPPORT TOOL 1.1. APPRECIATIVE INQUIRY DISCUSSION GUIDE
- Citations
- References
-
2: Performance Improvement / HPT Model—An Overview
- Introduction
- Performance Analysis Phase
- Intervention Selection, Design, Development Phase
- Intervention Implementation and Maintenance
- Evaluation
- The HPT Model as a Process Model
- Certified Performance Technology Standards and Ethics
- Other Performance Improvement Process Models
- Conclusion
- Citations
- References
- 3: Change Management
- Case Study 1.1: Boutique Marketing Company
- Case Study 1.2: Strategic Performance Management in Georgia Education
- Case Study 1.3: Reducing Municipal Strife Through Engagement
- Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally *
- Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects That Yield Results
-
1: Overview of Performance Improvement
- SECTION 2: PERFORMANCE ANALYSIS
-
SECTION 3: INTERVENTION SELECTION, DESIGN, AND DEVELOPMENT
- 9: Intervention Selection
-
10: Learning Interventions
- Knowledge Management (KM)
- Organizational Learning
- Learning Management System (LMS)
- Content Management System (CMS)
- Education
- Training
- Self-Directed Learning
- On-the-Job Learning
- Just-in-Time Learning
- Action Learning
- Blended Learning
- Technical and Nontechnical Learning
- Social Learning
- Interactive Learning Technologies
- Enterprise Learning
- Classroom Learning
- Distance/Distributed Learning
- Online/e-Learning
- Wikis
- Avatars
- And More …
- Games
- Simulations
- Citations
- References
- 11: Performance Support Interventions
-
12: Job Analysis/Work Design Interventions
- Job Analysis Interventions
- Job Descriptions
- Job Specifications
- Work Design Interventions
- Job Design
- Job Enlargement
- Job Rotation
- Job Enrichment
- Job Reengineering, Realignment, Restructuring
- Human Factors Interventions
- Ergonomics
- Safety Engineering
- Security Management
- Green Workplace
- Quality Improvement Interventions
- Total Quality Management (TQM)
- Continuous Improvement
- Preventive Maintenance
- Six Sigma
- Lean Organizations
- Citations
- References
- 13: Personal Development Interventions
-
14: HRD Interventions
- Talent Management
- Staffing
- Employee Development
- Retention
- Compensation/Benefits
- Health and Wellness
- Retirement Planning
- Labor Relations
- Individual Growth Interventions
- Motivation
- Performance Management
- Key Performance Indicators (KPIs)
- Performance Appraisal
- 360-Degree Appraisals
- Competencies and Competency Testing
- Organizational Growth Interventions
- Succession Planning
- Career Pathing
- Leadership Development
- Executive Development
- Management Development
- Supervisory Development
- Citations
- References
- 15: Organizational Communication Interventions
-
16: Organization Design and Development
- Definition and Scope
- Empowerment Interventions
- Team Strategies
- Virtual Teams
- Problem Solving
- Pro-Action Interventions
- Strategic Planning
- Environmental Scanning
- Appreciative Inquiry
- Outsourcing
- Benchmarking
- Balanced Scorecard
- Dashboards
- Values
- Culture/Organizational Culture
- Diversity/Inclusion Strategies
- Globalization/Localization
- Social Responsibility
- Ethics
- Decision Making
- Citations
- References
- 17: Financial Systems Interventions
- 18: Intervention Design
-
19: Making the Business Case
- Definition and Scope
- Purpose
- Rationale
- Performance Improvement Practitioner Role
- Performance Improvement Practitioner Competencies
- The Business Case Process
- Steps to Take
- Leadership Commitment
- Feasibility
- Sustainability
- Sustainability in the Performance Improvement/HPT Context
- Challenges to Sustainability
- Citations
- References
- 20: Intervention Development
- Case Study 3.1: No Room for Error: Saving a Multi-Office Dental Practice in Michigan
- Case Study 3.2: Acquisition of Westford Bank by Spring Harbor Bank
- Exhibit 3.1: Information Technology Company Aligns Workforce to Business Strategy and Direction
- SECTION 4: INTERVENTION IMPLEMENTATION AND MAINTENANCE
-
SECTION 5: INTERVENTION EVALUATION
- 23: Overview of Evaluation
-
24: Planning and Conducting Evaluation
- Formative Evaluation
- Planning a Formative Evaluation
- Conducting a Formative Evaluation
- Summative Evaluation
- Planning a Summative Evaluation
- Conducting a Summative Evaluation
- Confirmative Evaluation
- Planning and Conducting Confirmative Evaluation
- Planning Confirmative Evaluation
- Conducting Confirmative Evaluation
- Role of the Performance Improvement Practitioner/Evaluator
- Meta Evaluation
- Planning Type Two Meta Evaluation
- Conducting Type Two Meta Evaluation
- Role of the PI/HPT Practitioner or Evaluator
- Conclusion: But Are They Ready?
- Citations
- References
- Case Study 5.1: ABC Automotive Company—Dealership Sales and Marketing Academy
- Case Study 5.2: Community Healthcare Association of the Dakotas: A Five-Level Evaluation Model
- APPENDICES
- Glossary
- About the Authors
- Name Index
- Subject Index
Product information
- Title: Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
- Author(s):
- Release date: May 2012
- Publisher(s): Pfeiffer
- ISBN: 9781118025246
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