Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

7

Gap Analysis

There is an old children's rhyme that goes something like this:

Good, better, best

Never let it rest

'Til your good is better

And your better best.

Analyzing the desired and actual performance states or gap analysis (Figure 7.1) is another step in the performance analysis phase of the Performance Improvement/HPT Model and the first step toward making a poor performance good and a good performance better or best. During this step all the performance pieces come together.

Problem or Opportunity?

Too often the implied focus of human performance improvement is the performance problem. “In fact, the technology can and should be used proactively to address new opportunities and to make that which is good even better.”¹ For example, ...