May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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3
Change Management
Overarching the entire performance improvement/human performance technology effort is change. Change management is “a process whereby organizations and individuals proactively plan for and adapt to change.”1 The purpose of an improvement effort is to change, whether it is developing and implementing a new service or product or reinvigorating and rescuing a lagging product or service.2 In other words, change is the heart of the effort. In the Performance Improvement/HPT Model shown in Figure 3.1, change management encompasses the entire effort and begins with the first question during the first discussion of what should be done.3
Definitions
Change means to alter the course or to transform the direction of an activity, process, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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