Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

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Change Management

Overarching the entire performance improvement/human performance technology effort is change. Change management is “a process whereby organizations and individuals proactively plan for and adapt to change.”¹ The purpose of an improvement effort is to change, whether it is developing and implementing a new service or product or reinvigorating and rescuing a lagging product or service.² In other words, change is the heart of the effort. In the Performance Improvement/HPT Model shown in Figure 3.1, change management encompasses the entire effort and begins with the first question during the first discussion of what should be done.³

Definitions

Change means to alter the course or to transform the direction of an activity, process, ...