May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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8
Cause Analysis
Cause analysis is the final step in the Performance Analysis Phase of the Performance Improvement/HPT Model. A cause analysis will determine why the performance gap exists leading to the real issues and not the superficial ones. Figure 8.1 shows the cause analysis component of the model.
Definition and Scope
“Cause analysis is the process of determining the root cause(s) of past, present, or future performance gaps. It follows, but is integrally related to, performance analysis.”1 Cause analysis is integral to conducting a thorough performance analysis. While organizational, environmental, and gap analyses yield valuable information, a cause analysis determines why the performance gap exists.
Cause analysis is the “bridge” ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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