Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

Foreword—Fundamentals of Performance Technology

What are the fundamentals? Fundamentals are the concepts and tools necessary for understanding how to improve workplace performance? Why do some people perform well and others poorly in the workplace? This book provides the answer: People do what they do because that is what they have learned in the workplace!

• If people loaf on the job, they have been taught to do so. How? Perhaps by supervisors or managers making confusing or contradictory demands, discouraging people who are diligently trying to do a good job. Perhaps by learning that doing a good job is ignored, whereas loafing is fun until the boss comes by and screams (and then goes away again). Or perhaps by learning that it is more fun to ...