Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

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Techniques for Implementation and Maintenance

Intervention implementation and maintenance are as important as the previous stages of the Human Performance/HPT Model. Rothwell points out that “A good solution that's poorly implemented becomes a poor solution.”¹ In addition to the change management techniques that are used throughout the performance improvement process there are eight typical methods or techniques for interventions implementation and maintenance:

1. Partnering, networking, and alliance building,
2. Process consulting,
3. Employee development,
4. Communication to develop support,
5. Change management,
6. Project management,
7. Feasibility, and
8. Sustainability.

This chapter explores each technique as it applies to successful intervention implementation ...