May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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Performance Support Interventions
Performance support interventions are available to the performer on the job and just in time, and they may enhance or replace learning interventions such as training. Performance support interventions share these characteristics:
- Intuitiveness—provides guidance even if the user has minimal or no prior learning or experience
- Integration—presents a seamless union of people, process, and devices
- Immediacy—offers on-demand access to tools, information, advice, training, communication, and so forth
- Individualization—supports needs of novices, competent performers, and experts at the individual, group, or organizational level
- Interactivity—opens a “dynamic dialogue” between user and performance support tool
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.