Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition

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Learning Interventions

In the first two editions of Fundamentals of Performance Technology, the authors wrote about Performance Support Systems (PSS) that integrate learning and doing and technology to help workers obtain the knowledge or skills they need to initiate new performance or improve existing performance in a way that consistently meets the organization's goals, objectives, and strategic initiatives. Performance support system interventions were categorized as instructional or non-instructional.

In this, the third edition, the authors present two separate categories that are not classified as performance support systems but stand on their own. The first category is learning. These initiatives are largely information and/or learning-based ...