May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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Case Study 1.1
Boutique Marketing Company
Topic: Appreciative Inquiry
Jennifer Rosenzweig, Doctor of Professional Studies, CPT, Dragonfly Organization Resource Group, Birmingham, Michigan, USA
Background
Boutique Marketing [not its real name] is a strategic marketing services company located in downtown Boston. They have developed a unique and proprietary approach and method for conducting email and Internet marketing campaigns for their clients. Their approach relies on solid analytics that allow them to be efficient and targeted in their promotions. They pride themselves on the quality of their talent, their analytical rigor, their client responsiveness, and their creativity.
Situation
As a ten-year-old company, Boutique Marketing has gone ...
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