May 2012
Beginner
704 pages
19h 13m
English
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
by Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
Content preview from Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
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Case Study 2.2
Physician Performance Report Accuracy and Timeliness
Topic: Gap and Cause Analysis
Hillary N. Leigh, M.A., Senior Consultant with Kaiser Permanente, California, USA
Background
Allied Health [not its real name] is an HMO located in the Midwestern United States. The mission of a health maintenance organization (HMO) is to provide quality health care focusing on prevention and healthy living. In order to fulfill this mission, national standards and guidelines have been developed that outline steps that ought to be taken by an HMO to provide quality health care. A core component of these guidelines relates to providing physicians with informative reports on various process and outcomes measures.
Situation
In particular, one of the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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