Learn Social Engineering

Customer support agents

Customer support agents also find themselves targeted by social engineers with malicious intentions. Unlike IT employees, these employees tend not to have precautionary doubt when dealing with supposed clients. They want to maintain the good image of an organization and will be willing to go to some length to meet a customer's needs. Since they primarily handle communication with the outside world, they almost always open all emails sent to the company's email address. This is an avenue that social engineers do not hesitate to exploit to get malware into an organization. A customer care agent, unless trained otherwise, will comply with a customer's request to ensure that the customer is satisfied. Therefore, if a customer ...