Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

What is Performance and why do we have to design for it? 3

Performing

Brushing our teeth each night doesn’t guarantee that we won’t have

a cavity the next time we visit the dentist, and improving the proc-

esses and tools you use for performing on the job won’t necessarily

result in the accomplishment of desired results. To be candid, the

processes outlined in this book won’t always lead to the results that

you and your organization desire. There are far too many variables

(time, energy, motivation, office politics, technology, personalities,

incentives, and so forth)! What we do find through research and

experience is that if we use results-targeted systematic processes,

we can select, design, and develop many of the necessary systems