18 Performance by Design
Chapter Summary
The Performance by Design approach and framework focus per-
formance improvement efforts on the accomplishment of useful
results. By differentiating the desired results to be achieved (i.e.,
performance) from the processes, tools, and resources used by
individuals and organizations (i.e., performing), the approach pro-
vides a scalable, replicable, systemic, interdisciplinary model for
improving the performance. The steps as illustrated in the frame-
work seem rigid, but in application they are actually fluid and
dynamic. This allows you to apply the framework in a variety of
contexts by integrating the approach with other performance
improvement resources and experiences.
Each step in the Performance ...