Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

Chapter 2

Identify Desired Performance

Introduction

To improve performance we must first describe the desired per-

formance (i.e., results) that will guide our selection, design, and

development of performance technologies. The desired perform-

ance of an organization, division, project team, or even an individual

are characteristically very challenging to identify, define, and meas-

ure without a systematic process to focus your efforts. Goals such

as “working to be number one,” “on the cutting edge,” or “one step

ahead of the competition” can provide motivation, but they do not

offer clear and measurable objectives by which important decisions

can be made, measured, and evaluated.

Most of us like to define our “success” by our accomplishments ...