Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

What is Performance and why do we have to design for it? 13

Unfortunately, too often our perspectives of available perform-

ance technologies are defined by past experiences, glossy market-

ing brochures, or half-hour conference presentations. Try not to

begin the performance improvement process with an “out of the

box” or “one size fits all” solution, since this will impede or stymie

your success. Training departments, for instance, tend to think that

most performance problems are best resolved through training

solutions (whether or not the performance issues are linked to defi-

cits in knowledge and skills). External consultants who specialize in

motivation seminars or rewards systems will likewise link most per-

formance problems with insufficient ...