Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

Section One:

Defining Performance

The design of performance systems begins with a focus on defining

the results (i.e., performance) that will guide subsequent decisions.

From analyzing the strategic plans and aligning performance objec-

tives to defining results criteria and selecting appropriate perform-

ance assessments, Section One presents tools, techniques, proc-

esses, and procedures for ensuring that all performance improve-

ment initiatives accomplish useful results.

We will begin by identifying performance expectations in terms

of useful results to be accomplished at the societal, organizational,

and individual/team levels as the essential ...