148 Performance by Design
initiative will begin to change how things are done within the organi-
zation, as well as what results are measured. Changes in each of
these can strain employees and organizational partners as they
strive to perform within this new environment. Managing the imple-
mentation process and the ensuing changes within the organization
is essential.
Step Five: Implement solutions.
Desired results: Accomplishment of the performance objectives at
the societal, organizational, and individual/team levels.
Performance improvement initiatives are never perfect when
they are initially implemented. While formative evaluations can
vastly improve the efficiency and effectiveness of technology inter-
ventions prior to implementation, ...