Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

Section Three:

Continual Improvement

Do not expect results at every level right away. Many individual or

team results must be accomplished before organizations can

achieve their performance objectives. Societal results rely on the

contributions of many organizations. As a consequence, perform-

ance is often improved only incrementally.

The challenge is to set incremental milestones that offer the

opportunity to demonstrate meaningful results without driving the

activities to either the pace of the tortoise or the hare. Defining

incremental improvements that are minor will lead to performance

technology projects that never end. Likewise, those that are too

significant can place a performance improvement initiative on a

path toward failure. ...