January 2007
Intermediate to advanced
192 pages
5h 11m
English
book
Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results
by Ryan Watkins
Content preview from Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results
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Define Success 59
accomplished. General goal statements about such things as pro-
viding quality customer service or reducing operations costs found
in organizational planning documents must often be revised to pro-
vide the necessary details. Objectives should include information
such as how results will be measured, what standards will be used
to define success, and when results are to be accomplished.
Use the objective framework in Table 3.2 as a tool for reviewing
and revising objectives. They should clearly communicate what
results are to be achieved. When a performance objective doesn’t
provide the necessary information, work with internal and external
partners to adjust the objective prior to making performance
improvement decisions. ...
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