152 Performance by Design
Not all performance solutions will contribute useful results, at least
not at first. Improvements will routinely have to be made to most
performance efforts in order for desired results at all levels to be
accomplished. Regularly assess and monitor the results being
accomplished, and then verify that those results are aligned with
desired performance objectives at the societal, organizational, and
individual/team levels. Measure current accomplishments against
the desired results defined in each performance objective to identify
new opportunities for improvement.
Use the same performance assessments you used to judge
potential performance solutions. Since all decisions regarding the
initial design and development of each performance technology
were based on the achievement of these results, it is only reason-
able to use them as standards for performance during implemen-
An organization’s strategic direction can also shift in the middle
of an improvement effort. If it does, performance objectives that
were drivers for early decisions may have to be adjusted. Review
(and possibly revise) the related performance objectives for each
performance technology. Based on your review, decide if the
selected performance technologies can accomplish the newly iden-
tified results, if current interventions can be revised, or if an alterna-
tive set of solutions should be considered.
When is it time to start over? Significant changes in the strate-
gic objectives of your organization (or its partners) suggest that you
should again select, design, and develop appropriate performance
Step One: Assess performance.
Desired results: An analysis report of the results being accom-
plished by implemented performance solutions.
Performance should be measured systematically and routinely.
Implementation is not the time to identify results to be achieved or
how those accomplishments will be measured. Regularly revisit the
performance assessments and apply those measures to evaluate