46 Performance by Design
Chapter Summary
The first step in improving performance focuses on identifying the
results that define success. By using a combination of strategic
plans, needs assessment, and SWOT analysis results, you can
prioritize the accomplishments that are expected from your
improvement efforts. In addition, you can guide future decisions by
aligning objectives (from all organizational partners) at the societal,
organizational, and individual/team levels. These are each neces-
sary steps for ensuring that you have a clear, comprehensive, and
specific set of performance criteria on which to base decisions and
measure your success. In the next chapter we will translate the
desired results into specific performance objectives ...