Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

Chapter 4

Define Performance Assessments

Introduction

Performance objectives are most valuable when they have been

defined in measurable performance terms. Before making decisions

about how to improve performance, however, you have to identify

the actual mechanisms for measuring achievements—that is, the

performance assessments that will be used to measure accom-

plishments. Defining the tools and techniques that will be used to

assess performance will help you select appropriate performance

technologies (those that can accomplish necessary results), as well

as guide any evaluative judgments about the success of the per-

formance improvement efforts. When comparing and selecting

alternative interventions, for instance, you will use these measures ...