
Chapter 8
Continual Improvements
Introduction
Every stage in a performance improvement effort is an opportunity
to gather and use new information. Continuous improvement, in
fact, should be an ongoing goal and part of every organization’s
culture. From small tweaks that can improve process efficiencies to
broader performance reviews to ensure that performance solutions
are working, use the continual improvement process to achieve
desired results.
At the time of implementation, no performance solutions will be
picture perfect; there will always be opportunities to improve proc-
esses, procedures, techniques, tools, resources, and implementa- ...