Performance By Design: The Systematic Selection, Design, and Development of Performance Technologies that Produce Useful Results

6 Performance by Design

5. It is performance-focused. Lastly, and perhaps most impor-

tantly, all performance improvement efforts (including the

application of the Performance by Design approach) have

associated costs, but only a very few actually add measur-

able value.

5

Performance improvement activities, from the

initial identification of desired results to the evaluation of

societal outcomes, should therefore be purpose-driven and

focused on the accomplishment of useful results.

Performance improvement interventions always add

cost, and only sometimes add value… The term

“value” in “value added” and “value subtracted”

requires that we ...