What is Performance and why do we have to design for it? 7
expend resources on performance improvement projects without a
clear definition of what results are required for success. Sometimes
these improvement efforts employ the latest techniques from man-
agement magazines, and other times they apply tried-and-true
processes that the organization has supported in the past (without
focusing on what results should be accomplished). Often these
processes will even achieve results that lead individuals and
organizations away from their desired goals and objectives.
Knowing what has already been accomplished and identifying
the results necessary for continuing success are foundations for the
effective design of performance. Achieving useful results ...