February 2012
Intermediate to advanced
208 pages
8h 23m
English
Content preview from Universal Methods of Design
51 Key Performance Indicators
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SYNTHESIS / ANALYSIS TECHNIQUE
51 Key Performance Indicators
When you need to keep a pulse on critical success factors for your product or service, a few well-selected KPIs can keep you informed and guide you when you need to course-correct.1
Key Performance Indicators (KPIs) are measurements of how well you are doing against quantifiable, widely accepted business goals. KPIs measure where you were yesterday and where you are today, showing both in relationship to where you are trying to go in terms of some predefined business objective. In this way, KPIs provide relative measurements that provide stakeholders with data regarding how people are ...