Universal Methods of Design

RESEARCH METHOD

69 Remote Moderated Research

Remotely observing users completing tasks on their own electronic devices can reveal rich insights into contexts of use that cannot be replicated in a controlled lab environment.

Remote moderated research is a method adapted from traditional usability testing techniques, but relies on screen-sharing software in lieu of the usability lab equipment to conduct it. There is still live interaction between the researcher and participants in remote moderated tests, and anything from websites to prototypes, screen mock-ups, and sketches can be tested and evaluated. However, a key differentiator and benefit ...