April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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3
1
The Neglected Frontier of Quality
in Today’s Qualitysphere
It boils down to studenthood-in-perpetuity / curiosity-in-perpetuity /
applied fanatic restlessness. at is, a belief that life is one big learning expe-
rience. Something mysterious happens to a curious, fully engaged mind—
and it happens as oen as not, subconsciously. Strange little sparks are set
o, connections made, insights triggered. e results: an exponentially
increased ability to tune up / reinvent / WOW-ize today’s project at work.
—Tom Peters
GOALS OF THIS CHAPTER
Chapter 1 takes the reader through an excursion into today’s quality-
sphere, dened as the
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.