April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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86 • Your Customers' Perception of Quality
• Do “customer service representatives are not knowledgeable” and
“parking is dicult” have any impact on each other? Consensus: No,
they are unrelated (Figure5.13).
• Do “customer service representatives are not knowledgeable” and
“delays in notication of availability” have any impact on each other?
Consensus: Yes. If sales reps don’t know when merchandise will be
available, customer service will not be able to assist customers call-
ing in for that information. So “delays in notication of availability”
impacts “customer service representatives are not knowledgeable”
(Figure5.14).
• Do “cus
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.