April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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121
7
Metrics That Prove the
Worth of the Initiatives
is handwritten note from Dr. William Edwards Deming underscores
the premise that improvements in quality do not only make customers
happier but also lead to improved productivity, better protability, and
increased competitiveness.
GOALS OF THIS CHAPTER
Having secured the required blessing to move forward on a few, vital cus-
tomer perception of quality initiatives, it is important to continually assess
that these investments are truly the ones that are making the most impact
to the customer. is is easier said than done, as most companies have yet
to cross the chasm from “what gets measured ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.