April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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183
Appendix C: Iterative
Nature of the Process
High-Level ‘Customer Perception of Quality’ Process
Data-Gathering 1 Analysis 1
Decision-Making 1
Analysis 2Data-Gathering 2 Decision-Making 3
Data-Gathering 3
Analysis 3 Decision-Making 3
Analysis N Decision-Making NData-Gathering N
Month A Month B Month C Month D Month E Month N
FIGURE C.1
Detailed ‘Customers’ Perception of Quality’ Process Map
184 • Appendix C: Iterative Nature of the Process
‘Customer Perception of Quality’ Process
Project Team
OtherKey
Stakeholders
Product
Managers
Process Manager
1
Review surveys ...
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