April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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64 • Your Customers' Perception of Quality
e government and the airlines all know that if people are afraid to y,
protability will diminish. ey know that people are afraid to y because
they fear being hijacked by terrorists. erefore, although standard secu-
rity measures are generally sucient, the airlines present a façade of
increased security measures to assuage these fears. ey have heard the
customers, recognized that their product (security measures) was already
of adequate quality, but made systematic, cosmetic changes to produce the
perception that they were doing even more.
PRACTICAL STEPS
So the question that a practitioner
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.