April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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136 • Your Customers' Perception of Quality
dening the end users of your products and services as customers.
e outcome of this step is a set of all end users, the sample size they
represent, and their segments along with an understanding of their
current and potential value.
4. Review satisfaction and loyalty ratings. Companies store a multitude
of data relating to the satisfaction levels as well as the loyalty rat-
ings of their customers. Satisfaction levels are generally three-tiered
(highly satised, partially satised, dissatised). Loyalty is typically
measured by intentions to repurchase, and a common metric is the
Net Promoter Score ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.