April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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Appendix A: Sample Questions
INTRODUCTION
Our purpose is to understand and increase our customers’ perception of
the quality of our products and services. is may be the quality of any
aspect of the company: products, call center, telephone support, Web site,
ordering, legal, and so forth. Anything a customer likes or doesn’t like
about our products and services is important for us to hear.
Although we will strive to respond to the issues you tell us about, we
will also use this information to develop an ongoing strategy to increase
customers’ perception of our quality. Taking a more proactive approach to
continuous improvement will greatly ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.