April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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185
Bibliography
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Magazine 16, no. 4 (2004): 303–306.
Baker, Gary, and Henry Maddux. “Enhancing Organizational Performance: Facilitating the
Critical Transition to a Process View of Management.” SAM Advanced Management
Journal 70 (2005).
Bliss, Jeanne. Chief Customer Ocer: Getting Past Lip Service to Passionate Action. San
Francisco: Jossey-Bass, 2006.
Bossidy, Larry, and Ram Charan, with Charles Burck. Execution: e Discipli ...
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