
175
Conclusion: Letter to a New
Champion of Customers’
Perception of Quality
Dear ,
Congratulations on your promotion! We know you are excited about
exercising your talent in an area that is both challenging and vitally
important to the company. And we would like to share with you some
information we think will benet you in your new role.
Start by considering the skills the new job requires. Compare these with
those you already have. It is possible that you may be short on experience
in one or two areas (and most leaders are at certain points in their career,
as you know). If this is the case, surround yourself with people who are
strong in