April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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19
2
Why Customers’ Perception
of Quality Is So Important
No two people see the external world in exactly the same way. To every
separate person a thing is what he thinks it is—in other words, not a thing,
but a think.
—Penelope Fitzgerald
GOALS OF THIS CHAPTER
Chapter 2 provides an overview of some of the current methodologies
and processes that are used by many companies to increase eciency,
improve quality, and better serve customers. It gives examples of suc-
cessful implementations of some of them, and also explains why they
are insucient to measure, evaluate, and improve customers’ perception
of quality.
Also included in this chapter are som ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.