April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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Business Management / Quality & Six Sigma
Providing the insight and tools needed to improve the perception your
customers have about the quality of your product or service, Your
Customers’ Perception of Quality: What It Means to Your Bottom Line
and How to Control It introduces a ground-breaking model for measuring
the impact of quality perception on your bottom line. Allowing you to look at
quality from an outside-in, truly customer-centric perspective, the authors
pave a concrete connection between enhanced customer perception and
increased protability.
The book introduces cutting-edge concepts in customer-centric quality— ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.