April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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161
9
Common Hurdles That Plague
Customers’ Perception of
Quality Initiatives
Success depends on the support of other people. e only hurdle between
you and what you want to be is in the support of other people.
—David Joseph Schwartz
GOALS OF THIS CHAPTER
By now we have established a requirement for organizations for a
con
tinuous improvement framework to design and develop initiatives
to effectively discern customers’ perception of quality; act on that
feed
back; and measurably improve satisfaction, retention, and loyalty
ratings. Continuous improvement is an ongoing activity that should
be knit into the fabric of an organization. C
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.