April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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Delivering a Capability to Sustain a Customers' Perception • 151
PILOTING THE NEW PROCESS
As with any new process, piloting will greatly enhance the possibility
of success. Before a general, organization-wide rollout is performed, the
process should be piloted. e reasons for piloting are the same as for
piloting any new process: it is an opportunity to work out the kinks and
make adjustments on a small scale before an organization-wide rollout.
STEP 9: DECIDE ON ISSUES TO ADDRESS
Purpose To determine the steps necessary to address the root causes.
Participants Customer service, sales, marketing, product management, personnel
from any area potentially ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.