
24 • Your Customers' Perception of Quality
CAPABILITY MATURITY MANAGEMENT
INTEGRATED (CMMI)
Initially a soware development process improvement methodology,
Capability Maturity Model Integration (CMMI) has also expanded into
other areas. Its goal is to improve processes for greater eciency, result-
ing in better products and faster time to market. Created by the Carnegie
Mellon Institute at the request of the U.S. Defense Department, as a result
of defense contracts that were running years behind schedule and billions
of dollars over budget, CMMI (originally CMM) documents successful
steps in all areas of product development (requirements