April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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18 • Your Customers' Perception of Quality
Given its neglected nature, it is not surprising that the domain sur-
rounding the customers’ perception of quality has seldom beneted from
the nancial investment in quality. e succeeding chapters challenge the
reader to critically think about quality beyond its conventional borders, and
to include customers’ perception as part of the cosmos of quality.
CHECKLIST
Use this checklist to help determine if your quality eorts are resulting
in customer retention rates and market share growth that align with your
company’s goals.
Item Status
1 QA processes are in place.
2 QC processes are in place. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.