April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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146 • Your Customers' Perception of Quality
why certain issues were raised and provide insight on related issues
they have heard of or current eorts to resolve them.
2. Categorize the ndings. Since this is not something that will be
done only once, the ndings need to be categorized and docu-
mented. Information on how to categorize the ndings is included
in Chapter 5.
• e ndings need to be documented for a variety of reasons.
First, you need to be able to see if the same ndings are being
discovered on repeated data-gathering activities. is can assist
with trending. Second, if the same ndings are showing up
repeated
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.