April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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Demonstrating the Return on Investment • 53
How we propose to respond
Strategically
• rough capability [people/process/technology] to sustain the
highest levels of continued customers’ perception of quality.
Tactically
• rough a well-rounded mix of initiatives designed to address
the root causes of identified issues.
7
Proposed solutions
# Project Brief Sponsor Start Date End Date Benefits to
Customer
Benefits to
Organization
Consequences
of Status Quo
8
54 • Your Customers' Perception of Quality
Payoff from proposed investments
1. What % of ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.