April 2011
Intermediate to advanced
225 pages
6h 12m
English
Content preview from Your Customers' Perception of Quality
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76 • Your Customers' Perception of Quality
customers are probably having a similar experience and are poised to
move to the competition. Ask other sales representatives directly. Learn
why the customer company le, and ask sales people representing
other key customer companies if they are hearing the same or similar
dissatisfactions.
DATA ANALYSIS
Once you have gathered facts and gures from the aforementioned sources,
or others, depending on sources available to your company, there are sev-
eral steps to take.
• Categorization—You will nd that several sources have provided you
with the same information. For example, several sources ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.