March 2017
Intermediate to advanced
232 pages
4h 44m
Chinese
Content preview from 自造手冊：新工業革命實務指南
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
設計流程
27
有些人會列出一張非常冗長的問題清單
（有時候甚至多達 50 個問題），並試圖回
答或是用來刺激自己更加徹底地了解問
題。著名的經濟學家彼得．杜拉克曾在
「管理的實踐」
（Harper & Row 出 版 ）
中寫道：「最重要且最困難的工作從來就
不是找到正確答案，而是找到正確的問
題。」而問題，更正確地來說，
眾多的問
題
，將引領我們來到製品的條件。
條件
定義好問題之後，便可以列出這個製品
可能會有的特點。這些特點便是有助於
消弭存在於使用者經驗缺口（也就是我
們想要解決的問題）中的特徵。聽起來
很簡單，但其實有很多層面需要考量：
• 同樣的問題中，不同的使用者會有不
同的需求。
• 這些需求可能會互相矛盾。
• 並非每一個需求都有相同的價值。
• 並非每一個需求都屬於同一種類。
首先，列出所有需求，之後再一一分類。
有 許 多 不 同 的 方 法 可 以 找 出 您 要 的 條
件。有些靠自己就可以了，有些—通常
也是我們應興趣的部分—則需要他人的
幫助。在使用者邊
工作邊戴耳機的例子
中，很明顯地我們感興趣的是使用電腦
工作的人，但還包括有聽力障礙的年長
者；或者家中有新生兒，不希望電話鈴
聲吵醒熟睡中孩子的家庭。
其中一個可行的方法是透過訪問
焦點團
體
—與一個由 6 到 8 人組成的小團體討
論您的議題。由於一系列和問題及解決
方法無關的社會因素會進來攪和，這個
方法沒有一對一面談來得有效。不過，
無論是哪一個方法，為了能夠產生更多
更好的資訊，開放性的討論都比封閉式
問題來的好。您不需要數千人—每個部
分有 10 位訪談對象便已足夠讓您挖掘出
大部分的需求。身為自造者，您必須確
實地做到一件事：多聽少說。
在使用者原本的環境中觀察他們，這樣
的直接觀察法是另一個很棒的策略。在
使用者發現問題的地方或是情況下，特
別注意一些非語言的
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.