September 2013
Beginner
320 pages
6h 20m
English
How you can soften the blow of giving bad news to an employee.
You have a difficult piece of news to break to one of your team members: they won’t be getting the promotion they have spent the last six months working furiously hard to achieve – and that they fully expect to get. In the language of the social sciences, you are about to ‘breach a psychological contract’ with the individual, but bad news is bad news – there’s nothing you can do to make up for the disappointment the individual will feel, right?
Wrong, according to a study by academics at the London School of Economics and Political ...
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