September 2013
Beginner
320 pages
6h 20m
English
‘Schizophrenic’ behaviour from managers arouses great anxiety in employees.
In a study of more than 340 police officers in the Republic of Slovakia, researchers found that the managers who have the worst emotional impact on their employees were those who combined ‘socially undermining’ actions (such as being critical or insulting) with supportive ones in a short space of time. The impact of these actions on workers were measured across five dimensions: a) self-efficacy; b) organisational commitment; c) actively counterproductive behaviour; d) passively ...
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