January 2015
Beginner to intermediate
294 pages
7h 11m
English
Content preview from Badass: Making Users Awesome
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
167
The Challenge What Experts Do Help Them Move Forward
Remove Blocks
Think about it
If a user could express these thoughts, feelings, concerns,
as they happen, and you were with them, you could do
something to help them.
The common attribute: we’re not there with them
when they’re thinking and feeling this, and if
we were, we’d be able to do something about it.
The problem is NOT that
they’re making this face, it’s
that we’re not there to notice
and do something about it.
To think of it another way, what can’t they tell us because
we’re not right there with them?
They can’t....
168
The Challenge What Experts Do Help Them Move Forward
Remove Blocks
They can’t do this:
They can’t make that face.
They can’t ask that question.
Of course technically they can, but we’re not
there to notice. And if we’re not there to notice
(and take action), we’ve removed their ability to
communicate their frustrations and questions to
someone who can do something about it.
169
The Challenge What Experts Do Help Them Move Forward
Remove Blocks
Are you sure?
Are you certain that if you’re not there
you can’t really know what they’re
experiencing?
Are you certain that if you’re not there
you can’t help them ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.