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The Challenge What Experts Do Help Them Move Forward
Remove Blocks
Think about it
If a user could express these thoughts, feelings, concerns,
as they happen, and you were with them, you could do
something to help them.
The common attribute: we’re not there with them
when they’re thinking and feeling this, and if
we were, we’d be able to do something about it.
The problem is NOT that
they’re making this face, it’s
that we’re not there to notice
and do something about it.
To think of it another way, what can’t they tell us because
we’re not right there with them?
They can’t....